Acceptable Use Policy

1. Introduction

This Acceptable Use Policy (“Policy” or “AUP”) establishes the rules governing the permitted and prohibited use of the NPOD website, online platforms, customer portals (where available), and products or services provided by [Full Legal Name of the Entity Operating NPOD] (“NPOD”, “we”, “our” or “us”).

This Policy is intended to protect our customers, employees, business partners, systems, infrastructure and other users against misuse, unauthorised access, security threats and unlawful activities.

By accessing or using the applicable website, platform or service, you agree to comply with this Policy to the extent applicable to your use and subject to the relevant contractual terms.

This Policy supplements our Terms of Use, applicable service agreements, purchase orders, warranty terms and Service Level Agreements (“SLAs”). Where a signed agreement establishes specific terms for a service, the documents will be read together, subject to their applicable order of precedence and applicable law.

2. Scope and Applicability

This Policy applies, as relevant, to:

• Visitors accessing the NPOD website.
• Individuals submitting product enquiries, requesting quotations or communicating with our team.
• Customers purchasing or deploying NPOD products.
• Customers and authorised personnel using NPOD customer portals or online systems, where available.
• Users accessing remote monitoring, managed infrastructure, maintenance or technical support services, where provided.
• Contractors, vendors and other authorised parties accessing NPOD systems or facilities.

Additional requirements may apply to specific products, deployments, customer environments or services under the relevant contract or technical documentation.

3. General Acceptable Use

Users must:

1. Use the website, products and services only for lawful and authorised purposes.
2. Provide accurate information when submitting enquiries, registering accounts or requesting support.
3. Respect the intellectual property, privacy, security and contractual rights of NPOD and other parties.
4. Follow applicable security instructions, access restrictions and operational procedures.
5. Use products and equipment according to the applicable manuals, specifications and safety instructions.
6. Ensure that any person acting on their behalf complies with the requirements applicable to that person's access or activity.
7. Cooperate reasonably with authorised security investigations and service-related requests.

Users must not use NPOD's website, systems, products or services in a manner that violates applicable law, compromises security, causes unauthorised interference or infringes the rights of others.

4. Prohibited Activities

The following activities are prohibited when using NPOD's website, platforms or services.

4.1 Unauthorised Access

Users must not:

• Attempt to access systems, accounts, networks, facilities or data without permission.
• Bypass authentication, access controls or other security mechanisms.
• Use another person's credentials without authorisation.
• Exploit vulnerabilities or access restricted administrative functions without permission.
• Attempt to obtain confidential information belonging to NPOD, its customers or third parties.

4.2 Cybersecurity Attacks and Network Abuse

Users must not:

• Conduct denial-of-service attacks or activities intended to disrupt systems or services.
• Distribute malware, ransomware, viruses or other malicious code.
• Perform unauthorised vulnerability scans, penetration tests or security assessments against NPOD systems or third-party systems.
• Interfere with network routing, monitoring, access controls or security tools.
• Attempt to compromise the confidentiality, integrity or availability of systems or data.
• Use NPOD-managed infrastructure, where applicable, to launch attacks against other systems.

Security testing may be performed only with the prior authorisation of the relevant system owner and within the approved scope.

4.3 Fraudulent or Unlawful Activities

Users must not use NPOD's website, products or services to:

• Commit fraud, impersonation, identity theft or other unlawful acts.
• Distribute unlawful content or facilitate illegal activity.
• Infringe intellectual property or other legal rights.
• Send unsolicited bulk communications or conduct abusive spam campaigns.
• Misrepresent their identity, affiliation, authority or entitlement to access a service.

4.4 Misuse of Accounts and Credentials

Where accounts or portals are provided, users must:

• Keep credentials confidential.
• Use only accounts and access permissions assigned to them.
• Notify NPOD promptly if they suspect an account has been compromised.
• Avoid sharing access with unauthorised persons.
• Follow applicable authentication and account-security requirements.

Users must not sell, transfer, rent or otherwise provide account access to another party unless expressly authorised.

4.5 Misuse of Infrastructure and Services

Where NPOD provides managed infrastructure, remote monitoring, hosting, network connectivity or related IT services, users must not:

• Use the services to host, distribute or operate unlawful or malicious material.
• Interfere with other customers' systems, data or service environments.
• Circumvent agreed resource limits, access restrictions or security controls.
• Operate services in a way that creates unreasonable security, operational or availability risks.
• Use the infrastructure to facilitate attacks, unauthorised surveillance or other prohibited activities.

Specific service restrictions may be established in the applicable service agreement, technical documentation or customer contract.

4.6 Misuse of Website Forms and Communications

Users must not:

• Submit knowingly false or misleading information.
• Upload malicious files through enquiry, support or other forms.
• Attempt to exploit form submissions or communication systems.
• Use website forms to harass, threaten, impersonate or unlawfully target others.
• Submit another person's personal information without appropriate authority or a lawful basis.

5. Product, Equipment and Site Safety

NPOD products and infrastructure equipment must be installed, operated, maintained and serviced according to the applicable manuals, approved design specifications, safety procedures and contractual requirements.

Users and customers must not:

• Operate equipment outside its documented environmental, electrical, mechanical or operational limits.
• Bypass safety interlocks, alarms, protective devices or monitoring systems.
• Make unauthorised modifications to equipment or control systems.
• Tamper with electrical, cooling, fire-protection or other safety-critical components.
• Permit unauthorised persons to access restricted equipment or installation areas.
• Ignore documented maintenance requirements or safety warnings.

Installation, repairs and maintenance must be performed by appropriately authorised and qualified personnel.

Customers must provide safe and authorised site access where required for installation, inspection, maintenance or support. NPOD may delay or decline work where conditions present a material safety risk, subject to applicable contractual obligations.

6. Data Protection and Confidentiality

Users must respect applicable privacy, confidentiality and data-protection obligations.

Users must not:

• Access or disclose personal data or confidential information without appropriate authorisation.
• Attempt to extract data from systems beyond their authorised access.
• Use information obtained through NPOD systems for unauthorised purposes.
• Upload confidential or sensitive information through a channel that has not been approved for that purpose.
• Circumvent applicable security controls or contractual confidentiality requirements.

Customers remain responsible for managing access and protecting information within environments under their control, subject to the responsibilities agreed in the applicable contract.

7. Monitoring and Security Investigations

To the extent permitted by applicable law and consistent with our privacy commitments, NPOD may monitor relevant system activity, maintain security logs and investigate suspected violations involving its own website, platforms or services.

Such activities may be carried out to protect systems, investigate incidents, enforce applicable agreements, maintain service integrity and meet legal obligations.

Any monitoring of customer environments or data will be subject to the applicable contract, authorisation, technical scope and legal requirements.

8. Reporting a Violation or Security Incident

Users who discover or reasonably suspect unauthorised access, malicious activity, misuse or a security vulnerability involving NPOD's website, systems or services should report it promptly.

Security / Abuse Contact: inquiry@npod.io

Please include relevant details such as the affected system, approximate time, nature of the issue and steps needed to reproduce it, where safe to do so.

Do not attempt to exploit, expand or access a suspected vulnerability beyond what is necessary to report it safely. Do not disclose confidential information or personal data unnecessarily.

Reports will be reviewed and handled according to their nature, urgency and applicable procedures.

9. Investigation and Enforcement

Where NPOD reasonably believes that this Policy has been violated, it may investigate the matter and take proportionate steps, subject to applicable law and contractual obligations.

Depending on the circumstances, such steps may include:

• Requesting clarification or corrective action.
• Restricting access to affected accounts or systems.
• Temporarily suspending affected functionality or services where reasonably necessary to protect security or prevent harm.
• Preserving relevant records where legally permitted or required.
• Notifying affected customers or appropriate authorities where required.
• Exercising rights available under the applicable contract or law.

Where practicable and appropriate, NPOD may notify the relevant customer or user and provide an opportunity to address the issue. Immediate action may be necessary where there is a credible risk to safety, security, data or service availability.

Any suspension, restriction or termination will be subject to applicable contractual terms, required notices and legal obligations. This Policy does not create an unrestricted right to terminate a customer's service contrary to an applicable agreement.

10. Customer Responsibilities

Customers are responsible for ensuring that their employees, contractors and authorised users comply with the requirements applicable to their use of NPOD products and services.

Customers must maintain appropriate internal access controls, protect credentials, follow equipment safety requirements and promptly report relevant security incidents.

Where customers use NPOD products or infrastructure to provide services to their own users, they remain responsible for the activities within their control and for meeting their own legal and contractual obligations.

11. Third-Party Systems and Services

NPOD may interact with third-party systems, products, networks or service providers in connection with its website or business activities.

This Policy does not authorise users to access or test third-party systems. Such activities require the relevant owner's permission and must comply with the third party's applicable terms and policies.

Third-party products and services may also be subject to their own agreements, licences, security requirements and acceptable-use rules.

12. Relationship with Other Policies and Agreements

This Policy should be read together with NPOD's Privacy Policy, Terms of Use, applicable warranty documentation, Service & Support Policy, purchase terms and any applicable customer agreement.

Where different documents address the same subject, the applicable contractual order of precedence will govern, subject to applicable law.

Nothing in this Policy overrides mandatory legal rights or removes obligations that cannot lawfully be excluded.

13. Amendments to This Policy

NPOD may update this Policy to reflect changes in its website, products, services, security requirements or applicable law.

The latest version will be published on this page with the relevant effective or revision date.

Where an amendment materially affects an existing customer's contractual rights or obligations, any required notice, consent or contractual process will apply.

14. Contact Information

For questions about this Acceptable Use Policy or to report suspected misuse, please contact: