Terms & Conditions

1. Introduction

Welcome to NPOD (“NPOD”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your access to and use of https://npod.io/ (“Website”), including the information, content, enquiry forms, and other features made available through it.

By accessing or using this Website, you agree to these Terms. If you do not agree, please discontinue use of the Website.

These Terms apply to Website use. Any products or services purchased from NPOD may also be governed by a separate quotation, purchase order, service agreement, warranty document, Service & Support Policy, or other written contract. If a separate signed agreement applies to a particular transaction, that agreement will govern to the extent of any inconsistency with these Website Terms.

2. About NPOD

NPOD provides information about its products and services through this Website. Depending on the offering, these may include IT infrastructure, hardware, networking, deployment, technical support, or related business solutions.

References to “NPOD” in these Terms mean the legal entity identified above.

3. Eligibility and Authority

You may use this Website only in compliance with applicable laws and these Terms.

If you access the Website on behalf of a company, organisation, or other legal entity, you confirm that you are authorised to act on its behalf. In that case, references to “you” may include that organisation.

4. Permitted Use of the Website

You may use the Website to learn about NPOD, review available information, submit genuine enquiries, request quotations, and contact us about our products or services.

You agree not to:

• Use the Website for an unlawful, fraudulent, or misleading purpose.
• Submit false, inaccurate, deceptive, or unauthorised information.
• Attempt to gain unauthorised access to the Website, its systems, accounts, or related infrastructure.
• Interfere with the Website’s operation, availability, security, or performance.
• Introduce malware, malicious code, or other harmful material.
• Scrape, crawl, copy, or extract Website content through automated means in a manner that violates applicable law, infringes rights, or disrupts the Website.
• Use the Website to send spam, unsolicited bulk communications, or harmful links.
• Misrepresent your identity or your relationship with NPOD.
• Use Website content to infringe intellectual property, privacy, or other legal rights.

For additional restrictions relating to systems, services, accounts, or infrastructure supplied by NPOD, please refer to our Acceptable Use Policy, where applicable.

5. Website Information and Accuracy

We aim to keep the information on this Website accurate and current. However, product specifications, descriptions, images, availability, compatibility, service descriptions, pricing, and other information may change over time.

Website content is provided for general informational purposes. Unless expressly confirmed in a written quotation or agreement, it does not constitute a binding offer, guarantee of availability, or commitment to supply a particular product or service.

You should confirm relevant specifications, compatibility, delivery timelines, commercial terms, and service requirements with NPOD before making a purchase or business decision.

We may correct errors, update content, or remove information at any time, subject to applicable law and any binding contractual obligations.

6. Enquiries, Quotations and Orders

Submitting an enquiry or contact form does not automatically create a contract, guarantee service availability, or confirm an order.

Any quotation issued by NPOD may be subject to its stated validity period, pricing, taxes, availability, delivery conditions, payment terms, scope, and other conditions.

An order will be considered accepted only when acceptance is confirmed through the applicable process, such as a written order confirmation, accepted purchase order, or executed agreement.

Where applicable, the following may govern a transaction:

• The accepted quotation or purchase order.
• A product-specific or service-specific agreement.
• The applicable warranty terms.
• The Service & Support Policy.
• The Acceptable Use Policy.
• Any other terms expressly incorporated into the transaction documents.

Nothing in this section limits any rights available to customers under applicable law.

7. Pricing, Taxes and Payments

Unless expressly stated otherwise, prices displayed or discussed through the Website should not be treated as a final binding price for a particular order.

Final pricing, applicable taxes, delivery or installation charges, payment schedules, and other commercial conditions will be specified in the relevant quotation, invoice, or agreement.

Payments must be made through the methods and within the timelines communicated by NPOD in the relevant transaction documents.

Any refund, cancellation, or payment adjustment will be governed by the applicable written terms and NPOD’s published Refund Policy, if applicable. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

8. Delivery, Installation and Service Scope

Delivery, installation, configuration, deployment, maintenance, and support commitments, where offered, will be determined by the relevant quotation, order confirmation, statement of work, or service agreement.

Timelines may depend on factors such as product availability, site readiness, access permissions, customer-provided information, third-party dependencies, and other conditions outside NPOD’s reasonable control.

NPOD will communicate material requirements and agreed scope through the applicable transaction documents. Any changes to scope, deliverables, or timelines may require written confirmation and may affect charges or delivery dates.

Do not treat general Website statements as a substitute for the specific commitments recorded in your order or service agreement.

9. Warranty, Support and Maintenance

Warranty coverage, exclusions, duration, claim procedures, and remedies will be governed by the applicable manufacturer warranty, NPOD warranty documentation, quotation, or written agreement.

Technical support, ticket handling, response targets, escalation, and maintenance arrangements will be governed by NPOD’s published Service & Support Policy and any applicable service-level agreement.

A support response target is not necessarily a resolution guarantee. Any guaranteed response or resolution time must be expressly stated in the applicable agreement.

Unless expressly agreed in writing, Website content does not extend a manufacturer’s warranty, create an additional warranty, or establish an ongoing maintenance obligation.

10. Intellectual Property Rights

Unless otherwise stated, the Website and its content—including text, graphics, logos, page designs, photographs, illustrations, documents, and other materials—are owned by NPOD or used under permission or licence.

You may view and use the Website for personal or legitimate internal business purposes. You must not reproduce, republish, modify, distribute, publicly display, sell, or commercially exploit Website content without prior written permission, except where permitted by applicable law.

You must not remove copyright, trademark, or other proprietary notices.

Third-party product names, logos, and trademarks remain the property of their respective owners. Their appearance on the Website does not necessarily imply endorsement, affiliation, or partnership.

11. Information Submitted by You

When submitting an enquiry, requesting a quotation, or communicating with NPOD, you agree to provide information that is accurate to the best of your knowledge and that you are authorised to share.

Do not submit another person’s personal information, confidential information, or proprietary material unless you have an appropriate lawful basis and authority to do so.

Information submitted through the Website will be handled in accordance with NPOD’s Privacy Policy and applicable law. Please do not submit passwords, payment-card details, identity documents, or other sensitive information through a general enquiry form unless NPOD specifically requests it through an appropriate process.

12. Privacy and Cookies

NPOD may process personal information in connection with Website operation, responding to enquiries, business communications, security, analytics, and other purposes described in the Privacy Policy.

The collection and use of personal information are governed by the Privacy Policy, which should be read together with these Terms.

Where the Website uses cookies or similar technologies, the applicable cookie notice or Website settings will explain the relevant choices, where required. You may also be able to manage cookies through your browser settings; disabling certain cookies may affect Website functionality.

13. Third-Party Websites and Services

The Website may contain links to third-party websites, manufacturers, service providers, or other external resources for convenience or reference.

NPOD does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms, except to the extent required by applicable law.

Your use of a third-party website or service is subject to that provider’s terms and policies. You should review them before proceeding.

14. Website Availability and Security

We may update, suspend, restrict, or discontinue all or part of the Website for maintenance, security, operational, or business reasons.

We take reasonable steps appropriate to the Website’s operation, but do not guarantee uninterrupted access, error-free operation, or compatibility with every device or browser.

You are responsible for using appropriate security measures on your own devices and networks. You must not attempt to bypass security controls or disrupt the Website.

Nothing in this section excludes any obligation or liability that cannot lawfully be excluded.

15. Disclaimers and Limitation of Liability

To the extent permitted by applicable law, the Website is provided on an “as available” basis for general information and business enquiries. We do not guarantee that all Website content will always be complete, current, uninterrupted, or free from errors.

To the extent permitted by law, NPOD will not be liable for indirect, incidental, special, or consequential loss arising from the use of, or inability to use, the Website, including loss of business opportunity, data, or anticipated profits.

This section does not exclude or limit liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited. It also does not override any express warranty, service commitment, or remedy set out in a binding customer agreement.

Any liability arising from the supply of products or services will be determined under the applicable transaction documents and applicable law.

16. Indemnity

To the extent permitted by applicable law, you are responsible for losses, claims, liabilities, and reasonable costs arising directly from your unlawful use of the Website, your material breach of these Terms, or your infringement of another party’s rights.

This section does not apply to the extent a claim results from NPOD’s own breach, negligence, wilful misconduct, or other conduct for which liability cannot lawfully be shifted to you.

17. Suspension and Restriction of Access

NPOD may restrict or suspend access to the Website where reasonably necessary to protect the Website, users, systems, or third parties; investigate suspected misuse; comply with legal obligations; or address a material breach of these Terms.

Where appropriate and legally permissible, NPOD will take reasonable steps to communicate the reason for a restriction and any available process for resolving the issue.

This section concerns access to the Website and does not independently authorise suspension of a separately contracted customer service except as permitted by the applicable agreement and law.

18. Changes to These Terms

We may update these Terms to reflect changes to the Website, our business practices, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date. Changes will apply from the stated effective date or, if no separate date is specified, from publication, subject to applicable law.

Where a change materially affects an existing contractual relationship and notice or consent is legally required, NPOD will follow the applicable contractual and legal process.

19. Governing Law and Disputes

These Terms are governed by the laws of India, subject to applicable mandatory legal protections.

Any dispute concerning these Terms will be addressed through good-faith discussions where appropriate. If the dispute cannot be resolved, it will be referred to the competent courts at Noida,Uttar Pradesh, subject to applicable law and any valid dispute-resolution clause in a separate written agreement.

Do not insert a jurisdiction that has no appropriate legal connection to NPOD or the relevant transaction. A separate customer agreement may contain different, valid dispute-resolution provisions.

20. Severability and Waiver

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

A failure or delay by NPOD in enforcing a provision does not automatically constitute a waiver of that provision or any other right.

21. Entire Agreement and Contract Priority

These Terms govern general use of the Website. They do not replace a separate signed agreement, accepted quotation, purchase order, or other binding transaction document.

Where a separate agreement expressly governs a product, service, support arrangement, warranty, or other transaction, the documents will be interpreted together. In the event of a conflict, the specific agreement will take priority to the extent stated in that agreement and permitted by law.

22. Contact and Grievances

For questions about these Terms, Website use, or a potential violation, contact:

For privacy-related requests or complaints concerning personal information, please use the privacy or grievance contact details set out in NPOD’s Privacy Policy.

For suspected misuse or security issues, contact: inquiry@npod.io.