This Privacy Policy explains how NPOD collects, uses, shares, stores and protects personal data when you visit our website or interact with our services.
NPOD, operating the website https://npod.io, respects the privacy of individuals who visit our website, submit enquiries, request product information, communicate with our team or use our services.
This Privacy Policy explains how we collect, use, disclose, store and protect personal data in connection with our website, business enquiries, product consultations, quotations, sales activities, customer deployments, warranty claims and service-support activities, as applicable.
We process personal data in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023, and the rules and provisions that are in force and applicable to us.
By submitting an enquiry or providing personal data, you acknowledge that you have been given access to the relevant privacy notice. Where consent is the applicable basis for processing, we will seek consent in the manner required by law. Visiting the website or merely providing information will not, by itself, be treated as consent where the law requires an affirmative action.
The entity responsible for determining the purposes and means of processing personal data collected through this website is the entity operating NPOD.
NPOD is the brand associated with https://npod.io. Privacy-related enquiries may be submitted through the contact channels published on our website.
If another group company operates a particular service or independently determines how personal data is processed, the relevant entity and its role will be identified in the applicable notice or contractual documentation.
Depending on how you interact with NPOD, we may collect the following categories of personal data.
This may include:
Please provide only the information reasonably necessary for your enquiry or requested service.
Where applicable to an order, deployment, warranty claim or support request, we may process:
We do not require all these details from every website visitor. Additional information is collected only where relevant to the particular interaction or service.
When you visit our website, certain technical information may be collected through server logs or website technologies, depending on the configuration in use. This may include:
Our website may use cookies or similar technologies for essential website functionality, security, performance measurement or analytics, depending on the tools enabled.
Further information about the cookies and tracking technologies actually used, their purposes and available controls will be provided through our cookie notice or relevant website settings, where applicable.
Please do not submit passwords, financial account credentials, government identification documents, sensitive personal information or unrelated personal information through general enquiry forms.
If specific information is required for a legitimate deployment, security, contractual or support purpose, we will explain the relevant purpose and collect it through an appropriate channel.
We use personal data only for specified and legitimate purposes, subject to applicable law and the relevant notice or legal basis.
These purposes may include:
We do not use personal data for purposes materially different from those disclosed to you without providing any additional notice or obtaining consent where required by law.
Where consent is required, we will provide an appropriate notice explaining the personal data involved and the specific purpose for which it is to be processed.
Consent will be obtained through an appropriate affirmative action and will not be inferred merely from inactivity, a pre-selected checkbox or the simple act of visiting our website.
Where consent is the basis for processing, you may withdraw it through the method provided in the applicable notice or by contacting us. Withdrawal does not retrospectively invalidate processing that was lawful before withdrawal. It may, however, affect our ability to continue providing a particular service or performing a related activity.
Where processing is permitted on another basis under applicable law, we will rely on that basis only to the extent permitted.
When you submit an enquiry form, we use the information provided to respond to your request, understand your business requirements and take appropriate follow-up steps relating to the products or services you have asked about.
Depending on your request, our team may contact you by email, telephone or another communication channel you have provided.
Submitting an enquiry does not automatically enrol you in unrelated promotional campaigns.
Where we wish to send optional marketing communications, we will provide an appropriate choice and obtain any consent or permission required by applicable law. You may opt out of promotional communications through the unsubscribe mechanism provided or by contacting us.
Service-related communications necessary to respond to an enquiry, fulfil an order or provide contracted support may continue where appropriate, even if you opt out of promotional communications.
We do not sell personal data as a standalone commercial product.
We may disclose or make personal data available to the following categories of recipients where necessary and lawful:
Where a third party processes personal data on our behalf, we will put appropriate contractual and organisational safeguards in place as required by applicable law.
We do not authorise third parties to use personal data for their own unrelated purposes merely because we have shared it with them.
Some service providers or technology systems may process or store data outside India, depending on the services we use and their configurations.
Where personal data is transferred outside India, we will comply with applicable Indian law, including any restrictions, conditions or government requirements that apply to the relevant transfer.
For information about a particular transfer or provider, you may contact us using the contact channels published on our website.
We retain personal data only for as long as reasonably necessary for the disclosed purpose or as required or permitted by applicable law.
Retention may depend on the type of record and the circumstances, including:
When personal data is no longer required, we will delete it or take appropriate steps to anonymise it, subject to applicable legal obligations and legitimate recordkeeping requirements.
We will maintain and follow an internal retention schedule rather than retaining all personal data indefinitely.
We implement reasonable technical and organisational safeguards appropriate to the nature of the personal data we process and the risks involved.
Depending on the relevant system, safeguards may include access controls, restricted permissions, secure transmission, authentication controls, monitoring, backups and vendor security reviews.
Access to personal data is limited to authorised persons who need it for their assigned responsibilities.
No website, system or method of electronic transmission can be guaranteed to be completely secure. We will take appropriate steps to address security incidents in accordance with applicable legal requirements.
If a personal data breach occurs, we will assess and respond to it in accordance with applicable law.
Where notification is required, we will notify affected individuals and the relevant authorities within the prescribed timelines and through the required process.
Notifications will provide relevant information about the incident, its potential consequences, steps taken or proposed to address it, and a contact channel for assistance, as applicable.
Subject to applicable law, the rights available to you may include:
To submit a request, contact us through the contact channels published on our website. We may ask for reasonable information necessary to verify your identity and locate the relevant records.
We will handle requests within the applicable legal timelines and may retain information where required or permitted by law.
If you are dissatisfied with our response, you may pursue the grievance or complaint mechanisms available under applicable law, including approaching the relevant authority where legally available.
Our website and business offerings are primarily intended for business and enterprise audiences and are not designed to solicit personal data from children.
Please do not submit a child's personal data through our general enquiry forms.
If we become aware that children's personal data has been collected in circumstances where applicable law requires parental consent or other safeguards, we will take appropriate steps in accordance with the law.
Any applicable statutory exemptions or special requirements will be assessed where relevant.
Our website may contain links to third-party websites, products or services.
Those third parties may have their own privacy policies and practices. We are not responsible for their independent privacy practices, and we encourage you to review their policies before providing personal data to them.
The presence of a link does not, by itself, mean that NPOD endorses the third party or controls how it processes personal data.
You may choose whether to receive optional promotional communications from us.
Where applicable, you can opt out by using the unsubscribe option in a communication or by contacting us through the contact channels published on our website.
We will process marketing preferences in accordance with applicable law. Opting out of marketing will not necessarily stop communications needed to respond to your enquiry, fulfil an order or provide contracted services.
We may update this Privacy Policy to reflect changes in our website, services, data-handling practices or applicable law.
The latest version will be published on this page.
Where required by law, we will provide additional notice or seek consent for material changes to the purposes for which personal data is processed.
For questions about this Privacy Policy, requests relating to personal data, consent withdrawal or privacy complaints, please use the contact channels published on the NPOD website.
Please describe your request clearly and include enough information for us to identify the relevant interaction or record. Do not send passwords or unnecessary identity documents.
We will acknowledge and handle your request in accordance with the applicable process and legal timelines.
Website: https://npod.io